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Description: CRM solution for one-to-one live chat with availability status and real time visitors monitoring. Increase sales. Easy to plug in for your Web site.
Version: 2.0
Platform(s): All
Price: Trial/$8.99
Visits: 6382
(~ 2/day)
Rating:  (2.67 after 65 votes) |
Description: Features include: user friendly interface; complete support ticket history; automated e-mail retrieval from any standard POP3 e-mail account; appointments scheduling and visit reports for accurate billing; Intelligent Automated assignment logic matches customers with engineers automatically; SMS/mobile messaging integration optional; automated customer satisfaction surveys.; Ajax oriented interface, maximum performance advantage.
Version: 2.10
Platform(s): Windows XP, Vista, 2003
Price: $90.00
Visits: 353
Rating:  (0 after 0 votes) |
Description: Web-based software for managing timesheets. Offers calendar like monthly, weekly, and daily time sheet views. Extra security allows supervisors to approve or reject time sheet entries. Project manager and contact manager links time sheet entries directly to project tasks.
Version: 2.0
Platform(s): Windows NT
Price: $65.00
Visits: 1024
Rating:  (5.00 after 1 votes) |
Description: Includes: product management, service management, contact management, project management, contract management, quote management, order management and invoice management.
Version: 2.0
Platform(s): Windows NT
Price: $99.00
Visits: 994
Rating:  (4.33 after 3 votes) |
Description: Chat support based on Ajax technology. Works as a tool that enables you see who is visiting your site, respond to requests for assistance from visitors, and proactively offer them help.
Version: 3.1
Platform(s): All
Price: $199.00
Visits: 1002
Rating: (5.00 after 1 votes) |
Description: GKNHelpdesk solution that aims evaluating, directing, tracking, reporting and restoring the customer tickets which include complaints and requests, strengthens communication between you and your customer, determines standart techniques to meet requests and arises the efficiency of your employees. General Features ; Unlimited department, user and support operator. Viewing related solution from FAQ database before sending the ticket. Attaching files to tickets.
Version: 1.0
Platform(s): Windows NT
Price: $9.95
Visits: 1198
Rating:  (1.00 after 3 votes) |
Description: Includes automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base. Common help desk requests are handled quickly using the preset automatic responses. Help Ticket Tracking and History included. Separate Web apps provided for admins and tech support staff.
Version: 3.0
Platform(s): Windows NT
Price: $65.00
Visits: 1204
Rating: (5.00 after 1 votes) |
Description: A Web-based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Tracks and handles your customers' issues and saves your technicians' time.
Version: 1.9.0
Platform(s): Windows
Price: Evaluation/$249.00
Visits: 1192
(~ 1/day)
Rating: (5.00 after 1 votes) |
Description: Visitors to your Web site simply click a Live Help button and are connected with one of your representatives. Features include real time spell check, SSL secure chat, voice chat, remote control and more.
Platform(s): All
Price: $25.00-$250.00
Visits: 2579
(~ 1/day)
Rating: (2.89 after 9 votes) |
Description: Offer one on one chat with your website visitors. Answer their questions live, so that they will be able to better understand your products and services. The software is 100% ASP script and is therefore 100% customizable. This also means that there are no recurring fees. Key Features: Many Concurrent Operators and Chat Sessions Fully Web Based One Time Fee
Platform(s): Win NT
Price: 150
Visits: 2680
Rating:  (3.67 after 15 votes) |
Description: Web-based contact management and sales force automation. The sales team security model is flexible enough to handle any type of sales team hierarchy, which enables the separation of leads (companies and contacts) on a sales team basis. Includes unlimited actions for every contact. Soft Also provides reminders which will automatically alarm to alert you of a: tickle date, follow-up, meeting, etc. Tracks sales figures.
Version: 5.0
Platform(s): Windows NT
Price: $65.00
Visits: 1096
Rating:  (3.33 after 3 votes) |
Description: Includes a knowledge base, FAQ and more. Admin can set tech people for the support and set the limitation for them. User can upload files for the tech support and can post unlimited request and get unlimited support. Searching is also available.
Version: 2.0
Platform(s): Windows 2000 ,2003, XP
Price: $159.00
Visits: 1018
(~ 1/day)
Rating: (0 after 0 votes) |
Description: Provide technical assistance and customer service and eliminate unthreaded e-mails, phone calls, and faxes. Aside from tracking support tickets, this script also offers live customer support, a complete billing system, maintains your knowledge base, and enables you to generate reports.
Version: 2.53
Platform(s): Windows
Price: $299.99
Visits: 1508
Rating: (3.50 after 2 votes) |
Description: As well as being able to track support tickets, this script maintains your knowledge base and enables you to generate reports.
Version: 2.53
Platform(s): Windows
Price: Free
Visits: 1918
(~ 1/day)
Rating:  (1.80 after 15 votes) |
Description: This script offers a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek interface.
Version: 2.53
Platform(s): Windows
Price: Free
Visits: 1669
(~ 1/day)
Rating: (2.83 after 6 votes) |
Description: Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers.
Version: 1.2
Platform(s): Win 98/ME/2K/NT
Price: $199
Visits: 2686
Rating: (2.94 after 16 votes) |
Description: Provide live help to your site visitors; monitor your traffic in real time; examine the demographics of your visitors; decrease your customer service expenses.
Version: 1.2
Platform(s): All
Price: Free
Visits: 1817
(~ 1/day)
Rating: (1.90 after 10 votes) |
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