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Description: A very powerful web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors.
Version: 1.0
Platform(s): All
Price: 79.95
Visits: 1996
Rating:  (2.25 after 4 votes) |
Description: Full featured customer support system based on MySQL. Assigns tickets to support cases, keeps track of discussion threads. Support database is completely searchable. Also supports image uploading (screen shots), IP and password based security. Assign cases to individual support personnel, assign priorities. Sort queue on case ref number or priority.
Version: 1.0
Platform(s): UNIX/NT/Mac OS X
Price: 69.95
Visits: 2085
Rating:  (2.50 after 6 votes) |
Description: Manage support requests and questions from customers with ease in an organized and professional manner. Eliminates spam-related problems.
Version: 1.0.1
Platform(s): Unix, Linux / Windows
Price: $299.00
Visits: 1048
Rating: (2.00 after 1 votes) |
Description: Features include: Handle unlimited tickets; spam prevention; ban IPs; automatic ticket closure after 'x' days and 'y' hours; inter-staff notes to tickets that can't be seen by users; sasily edit a ticket's department and notify user of the change; and more.
Version: 2.1
Platform(s): Unix, Linux
Price: $99.00
Visits: 2123
Rating:  (3.01 after 18 votes) |
Description: Supports Web-based and POP3 mailbox requests handling. Intelligent autoresponder system can reduce workload of support staff by sending the best-matching answers from FAQ/knowledge base. Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better.
Version: 1.1
Platform(s): AllUnix, Linux, BSD, Windows
Price: $295.00
Visits: 1564
Rating: (3.00 after 2 votes) |
Description: Delivers comprehensive Help Desk, Knowledge Base, Data, Security, Asset and Cost Management functionality.
Version: 4.1
Platform(s): Windows NT, 2000, XP, 2003
Price: $499.95
Visits: 1666
Rating:  (0 after 0 votes) |
Description: This CGI script is an add on utility of the BizDB Web database software Its search engine allows any Web user to search your product (or service) database and then generate a product quote report on the list of products (or services) selected to an user e-mail address. A shopping cart feature is included. Your user will be given the opportunity to preview the selected records before sending out the e-mail.
Platform(s): Unix, Linux
Price: $60.00
Visits: 1923
Rating: (2.00 after 4 votes) |
Description: Reply to customers from any machine anywhere; customers can monitor their inquiry status; editable database of customers inquiries; LiveHelp addon; designated departments and agents; stored details on each inquiry.
Version: 2.5
Platform(s): All
Price: $139.00
Visits: 1522
Rating: (0 after 0 votes) |
Description: Now your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.
Platform(s): All
Price: 99
Visits: 2245
Rating: (3.17 after 6 votes) |
Description: Let Customers Submit their request and you get E-Mail notifications in order to respond to your customers. A simple and Colorful way of tracking Customer Requests with an easily configurable Customer Request Form. A sort on Customer, Status of Ticket, Date Submitted and even Agents is available. Try the test online, where the Email notification even works if you submit a valid Email-ID.
Version: 1.0
Platform(s): All
Price: GPL
Visits: 1971
Rating: (2.49 after 20 votes) |
Description: For companies that want to publish and maintain their manuals, docs or FAQs online. Compose a help tree via a Web interface, add cross links between sections and adjust positions of each topic in a general contents schema. Publish with a press of a button.
Version: 1.0.5
Platform(s): Unix, Windows NT
Price: $49.00
Visits: 2726
(~ 1/day)
Rating: (0 after 0 votes) |
Description: DocBuilder allows non-technical users to easily create and manage online documents without having to know HTML.
Version: 1.10
Platform(s): UNIX/Windows NT
Price: $99.00
Visits: 2228
Rating: (0 after 0 votes) |
Description: Helpdesk reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests by e-mail and online into one global manageable system.
Platform(s): All
Price: $69.95/$119.95
Visits: 1681
Rating:  (1.50 after 2 votes) |
Description: This script lets your users/ customers, send a problem report. The problem is given a unique ticket number and saved to a flat file database. An administrator recieves a mail informing them that a ticket has been posted. Administrators may comment the ticket and change it's status. Customers recieve emails when the status of the ticket has changed. A customer may view their ticket at any time using ticket number and user name.
Version: 1
Platform(s): All
Price: $20
Visits: 1980
Rating: (2.50 after 10 votes) |
Description: Keep track of your customers questions and potential sales. Allows customers to check on their inquiry status, and update their inquiry. Open, closed and high priority inquiry settings.
Platform(s): All
Price: $50.00
Visits: 2314
Rating: (2.50 after 6 votes) |
Description: Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow.
Platform(s): All
Price: $116.50/$234.00
Visits: 1500
Rating: (3.00 after 2 votes) |
Description: Simply the BEST Live Support program on the internet. only $34.95 1 x fee. works on unix windows and anything else. Features.. AutoPotty, AutoPottyMouth, and Auto Deletion.
Version: 2.0
Platform(s): All
Price: $34.95
Visits: 1543
Rating:  (4.00 after 1 votes) |
Description: Features unlimited operators, captcha image spam deterrent, clean & easy-to-use interface.
Platform(s): Unix
Price: $29.95
Visits: 1135
Rating:  (5.00 after 1 votes) |
Description: Find out who is on your web site and talk to them. Any time a new person enters your web site, you'll be notified. Runs through your web browser!
Platform(s): All
Price: Free
Visits: 4222
(~ 1/day)
Rating:  (1.41 after 57 votes) |
Description: Web Dev Live Support is a real-time messaging software that allows your sales people to chat directly with customers while they are on your web site and allow you to add the human touch to your help system. The software is 100% browser based and requires NO extra software or hardware, You can establish one-on-one conversations using a standard web browser, providing support from any computer, anywhere. Features include Unlimited helpers Real-time chats Request live support with a single click
Version: 1.0
Platform(s): Unix, NT, Windows 2000
Price: $50
Visits: 1815
Rating: (4.25 after 4 votes) |
Description: WIH makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively. You will know who is revisiting, who you have chatted with previously and be ready to offer them appropriate help and advice
Platform(s): All
Price: $200
Visits: 2006
Rating: (3.40 after 5 votes) |
Description: WonderDesk is a fully automated web based help desk. It was designed to help keep your company organized, and enhance the communications between you and your customers. It easily installs on your website. Replace your support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks.
Version: 3.7
Platform(s): All
Price: $499
Visits: 1884
Rating:  (3.75 after 4 votes) |
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